Telecom & Media
In the telecommunications sector, where competition is intense and continues to grow every year, companies have to go beyond traditional forms of business and be able to respond correctly to all customer needs. As well as the quality of the service provided, the quality of after-sales services is of critical importance. It is important that the processes are carefully managed so that the problems experienced within the collection processes can be completed to the satisfaction of the customer in the end.
With nearly 30 years of knowledge and experience in the management of delayed subscriber receivables, etcBASE brings a new breath to the industry with its “Telecom” version customized according to the needs and strategies of GSM operators and internet service providers.
With Telekom's effective call center integration and dynamic organizational structure, you can customize your collection operations and exchange of services with outside firms (law firms and call centers) quickly and in accordance with your changing strategies.
You can carry out administrative follow-up and legal proceedings by including the guarantee obligations of your legal clients with a letter of guarantee and/or surety.
With effective online collection integration, you can make online collections from your bank branches and subscriber centers using the current enforcement balance and operate your line opening/closing processes as soon as the file debt closes.
You can ensure that your receivables arising from device use are repaid at an early stage (before administrative/legal follow-up).
Sectors
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