Absolute Customer Happiness is Essential

As the globalization process continues apace, competition is experiencing its sharpest times of all time, and the options for customers are increasing, creating customer happiness has become even more important.

How we manage customers, who we try to convince with all our performance, to make purchases, when problems arise in their collection processes. Does a customer who has difficulty paying cease to be a customer?

Isn't it too costly to have to make a whole new effort to get it back into the system once the problems with payment processes are over?

The problematic receivables management solutions that /etcBASE has been developing for nearly 30 years focus primarily on carefully maintaining the relationship between the institution and the customer. Accurately analyzing your customers' collection rhythms and making the right move at every step of the process has numerous benefits for your organization and customer.

When a receipt becomes problematic, it is not always just about the customer. The collection policy and execution system of the institution's receivables are also part of the problem. A system that is not followed correctly, that does not send the right messages by evaluating the data instantly, and that it is insufficient to establish a continuous and healthy relationship with the customer, magnifies the problem and leads to the loss of customers.

At this point, organizations can minimize potential problems by choosing to use a correct collection management system instead of abandoning their service quality focus.

With this system, which collection management specialists call early tracking, not only the institution, but also the customer, to whom the organization offers products and services, benefits. Not all problem receivables are caused by payment difficulties that the customer is in. Difficulty paying is a common reason, but it is because of deficiencies in the tracking system that make it problematic to get a lot of it.

The right problem receivables management solution for your organization allows you to control the process from A to Z and save time, energy, and money. It allows the customer to receive alerts at the required time and form and resolve the payment issue without requiring legal follow-up.

Collection management is an after-sales service area for many industries. Every step of the relationship you carry out with your customers after the sale must proceed in a tone that is constructive, protective of your corporate reputation and, above all, preventing customer loss, at least in the first moment.